Refund policy

Effective Date: 06/26/2026

At Brewnara Café, we are committed to providing quality coffee, tea, and beverage products. Due to the nature of food and consumable products, and made-to-order merchandise all sales are final and we maintain a strict no-refund and no-return policy, except in limited circumstances outlined below.

All Sales Are Final

All purchases made through Brewnara Café are considered final.

We do not accept:

  • Returns
  • Exchanges
  • Refund requests due to personal taste preferences
  • Change-of-mind purchases
  • Buyer's remorse
  • Incorrect orders placed by the customer
  • Incorrect size, color, or style selections made by the customer

Once an order has been submitted and processing has begun, it cannot be canceled, modified, or refunded.

Damaged, Defective, or Incorrect Orders

If you receive a product that is:

  • Damaged during transit
  • Defective
  • Incorrectly fulfilled
  • Missing from your order

please contact us within 7 days of delivery.

To assist with your claim, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product, packaging, and shipping label

Upon review, Brewnara Café may, at its sole discretion, provide a replacement product, store credit, or another appropriate resolution. Cash refunds will not be issued.

Print-on-Demand Merchandise

Many Brewnara Café apparel and merchandise products are custom-made and produced specifically for each customer after an order is placed.

Because these items are made to order:

  • No refunds will be issued.
  • No returns will be accepted.
  • No exchanges will be offered for sizing issues, color choices, or buyer's remorse.
  • Customers are responsible for reviewing product descriptions, sizing charts, and order details before completing a purchase.

Food Safety Policy

For health, safety, and quality-control reasons, we cannot accept returns of coffee, tea, beverage products, or other consumable goods once they have been shipped.

This policy helps ensure the integrity and safety of all products sold by Brewnara Café.

Shipping Issues

Brewnara Café is not responsible for shipping delays caused by:

  • Postal carriers
  • Weather conditions
  • Customs processing
  • Incorrect shipping information provided by the customer
  • Events beyond our reasonable control

Shipping delays do not qualify for refunds.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Orders shipped to an incorrect address supplied by the customer are not eligible for refunds or free replacements.

Additional shipping charges may apply if an order must be reshipped.

Lost or Stolen Packages

Brewnara Café is not responsible for packages that are lost, stolen, or missing after being marked as delivered by the shipping carrier.

Customers should contact the shipping carrier directly regarding delivery disputes or package investigations.

Contact Us

If you have questions regarding your order or need assistance with a damaged or incorrect item, please contact us:

Brewnara Café
Email: [Your Support Email]
Website: WWW.BREWNARACAFE.COM

Acceptance of Policy

By placing an order with Brewnara Café, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.

Brewnara Café — Premium Coffee & Tea Delivered Fresh.